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FAQs

Below FAQ are some common concerns of our clients before purchasing our clothes, if you have other questions, please just send it to info@vintageforacause.pt
All orders ship out of our fulfillment facility in Porto, PT within 3-4 business days of placing your order. Once shipped, standard shipments will reach you in 2-6 business days, depending on your shipping location.
We do our best to fulfill orders as quickly as possible, but if you need to adjust or cancel your order, please contact us at (+351) 913 882 236.
We’re sorry you weren’t happy with your gift! It cannot be returned for a cash refund, however, we are happy to refund gifts in the form of store credit. To create a return for a gift you received, you will need to know the order number as well as the shipping zip code or billing last name. Please contact our customer service team at info@cvintageforacause.pt or (+351) 913 882 236 to complete your return.
1. Complete the return form included on your packaging list and securely repackage you merchandise. Cover or remove any original mailing address label or carrier barcodes from the package. 2. Please send your return to: VINTAGE FOR A CAUSE | Rua Damião de Góis 96, Loja B | 4050-221 Porto, Portugal 3. Ship your package using a carrier of your choice and keep the tracking details for your records. 4. You will receive an email once your return has been processed. Please allow 7 business days from the time we receive your return for it to be processed.
We accept unworn, unused items purchased exclusively from vintageforacause.pt within 30 days from the date of purchase. However, all sale priced items are final sale and are unable to be returned. All items must be returned with the hang tags attached and all original packaging. Any merchandise without these items or considered worn may not qualify for a refund, or will be subject to a $10 restocking fee. Please note that shipping and handling charges are not refundable. Due to our constantly changing inventory and high demand we do not currently offer direct exchanges. If you would like an exchange, we recommend creating a return for refund (the credit will appear within 5-7 business days) and selecting a new product.
Once we receive your return, please allow up to 5-7 business days for us to process your request. When your return has been processed, you will receive an e-mail with a notification that your refund was processed back to your original method of payment. Depending on your bank, a refund back to your original method of payment may take approximately 5-7 business days to post to your account. Please note that we do not refund any original shipping costs you may have incurred.
Many of our products are seasonal or limited-time only collaborations, which means when they sell out, they will not be restocked.
Yes! VINTAGE ships internationally. Shipment charges will be calculated based on the weight of your package, shipping location, and other various charges. If you would like to place an international order, please contact us at (+351) 913 882 236
For information about placing a larger order for a special event or store, please email the sales team at info@vintageforacause.com. In the email, tell us about your uncoming event or store, and if possible, the products and quantities that may be interested in. We will get back to you as soon as possible.
Please email info@vintageforacause.pt for further information about how to become a retail partner.
To learn more about opportunities to be a volunteer, contact info@vintageforacause.pt
To make an additional donation, please contact us at info@vintageforacause.pt we partner with the 1000 Faces NGO, which supports programs to fight social isolation in elderly people.
We always have an eye out for talented and passionate people to fill positions at our HQ in Porto. We will post out openings on Facebook and other social networks, follow us!
If you want to be an intern contact us at info@vintageforacause.pt
VINTAGE is a for-profit company with a cause-based mission. We call it a “social business.” We believe in the power of the customer’s purchase to transform lives, and this has allowed us to quickly and more sustainably scale both our impact and business without relying on fundraising for support.
VINTAGE is a for-profit company with a cause-based mission. We call it a “social business.” Please email info@vintageforacause.pt