As we work with limited editions and small productions, our margins are low.
Therefore, we will charge a shipping fee that is calculated in our website.
Due to sustainability concerns we prefer green mail post options, believing that slow is the new fast, not only in fashion, but also in transportation.
Mainland Portugal: all orders completed and paid until 12h between Monday and Thursday should arrive at your address in 1-3 days, except carrier delay. Other period orders delivered on the next business day. Islands 3-5 days delivery except carrier delay.
Other destinations: delivery until 5-7 days except carrier delay.
Outside Europe orders: email us firstname.lastname@example.org
We cannot be held responsible for strikes or any other sporadic logistics problems due to subcontrated companies, but we will always keep you informed as long as we are kept informed by them.
TAXES & DUTIES
Import duties within the European Union will not be applicable. If you are ordering from outside the European union, import duty is not included in the prices you view in our online store. Depending on your customs authority and your country, you may have to pay import duties on receipt of your order or at a later date.
We like to think you will enjoy our products. They have been designed, manufactured and delivered with love and care. But, obviously, there may be exceptions, where you need to be refunded, due to any problems with the item, or your change of mind.
Refunds of products with a quality problem have to be demanded within the legal time limit, but if you have just changed your mind and want to send the product back and be refunded, you have to send it within 14 days of the item being delivered to the address you indicated. No refunds will be guaranteed after that, even on eligible items.
To be eligible for a return, your item must be unused and in the same condition as you received it. It must also be in the original packaging. The item must not have been washed or altered in anyway. All tags and hang tags must be in the same condition that you received them. The item must be in perfect condition to be sold again and cannot have been used in any way. Vintage for a Cause reserves the right to refuse any returned goods or merchandise that does not meet our requirements.
It’s also important that you notice that, as we collect and reuse unknow fabrics, we are not able to inform the garments composition and care and washing liable instructions rather than handwash. Therefore, any washing damaged are not our liability and cannot be eligible within our return policy.
To complete your return, please send us an e-mail to email@example.com and we will send you all the information you need to proceed with the return of the goods. We require a receipt or proof of purchase.
Returns not abiding with this policy will be stored for a period of 60 days until the sender pays for the goods to be sent back, and the refund will not be issued. After that period, we will no longer be responsible for the storage of the item.
ADDITIONAL NON-RETURNABLE ITEMS:
Health and personal care items, when applicable;
Any item not in its original condition, damaged or missing parts for reasons not due to our error any item that is returned more than 14 days after having been delivered to your indicated address, to a maximum of 30 days after delivery;
There are certain situations where only partial refunds are granted;
Once your return is received and inspected, we will send you an e-mail to notify you that we have received your returned goods. We will also notify you of the approval or rejection of your refund. If approved, then your refund will be automatically processed through your credit card or the original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS
If you haven’t yet received a refund, first check your bank account again, then contact your credit card company, it may take some time before your refund is officially credited in your account.
Next contact your bank. There is often some processing time before a refund is credited.
If you’ve done all of this and you still haven’t received your refund, please contact us at firstname.lastname@example.org
If you need to exchange an item, send us an e-mail to email@example.com within 14 days after receiving your order. We will reply within 24h.
If you want to exchange your product because you have changed your mind, you will be liable for payment of the shipping costs for returning your item
Once the exchange is approved, send the item to our address:
Rua Damião Góis, nº 96, loja B, 4050-211 Porto
Remember that the exchange will only be accepted if the product is new, and returned as received: with the original packaging, bag and labels.
Remember we only process refunds to the customer that made the purchase and payment.
Please also note that we produce exclusive and unique pieces with deadstock’s and fabrics that might not be available at the exchange time. We can guarantee that you receive the same model, but it might be with different fabrics from the first order.
REFUNDS & SHIPPING COSTS
Apart from possible problems with the items: if you just want to return your product because you’ve changed your mind or did not like it, you should mail your product to:
Rua Damião Góis 96, loja B, 4050-211 Porto
In these cases, you will be liable for payment of the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of the return shipping will be deducted from your refund - depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over €75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item, since it is always a service contracted by you.
We are totally focused on delivering you the best possible customer experience. We want you to mention us to your friends, families and networks with the same love that we have used to prepare your items. We want to delight you, and dream of a world where our products produce small smiles that change your day.
We will do everything possible to achieve this.